Don Thorson - Marketing 2.0

Ribbit. The First Four Months

Well, I never was a prolific blogger - but with the onset of the microblog it's even worse. Anytime I spend doing my own social media these days seems to be in shorter and shorter bursts of Twitters and Facebook status updates. (I'm totally enjoying Twitter as new medium). I'm also spending time writing the Ribbit blog.

As I do every so often, I'm going to use this post to update everyone on my marketing activities over  the last couple of months - this time with Ribbit. Ribbit is an "open platform for telephony innovation" , which we decided to position as "Silicon Valley First Phone Company"- which didn't go unnoticed at launch.

The first strategic launch goal was to create basic company awareness among the press, influencer's, analysts - and what better way to do it than to come right out and claim you were a new kind / better kind of  telco. I'll write a lot more about this after the dust settles - but for now, it appears to have helped us accomplish our first strategic communication and positioning goal. (and as with all good positioning , it also accurately describes who and what we are).

Rather than write pages on every single marketing strategy and nuance, I'm going to simply list the milestones and activities around Ribbit and give an overview of what I've been doing. Getting the company "on the playing field" and gaining mind share were clear launch objectives. Which explains our double launch strategy: Phase one, launch the company pre- Christmas. Phase Two: launch the consumer application at DEMO in Jan.

Ribbit Marketing Activities (So Far) Dec 07 - April, 08)

   

Dec 17  - Company Introduction / Press Tour

Jan   7 - Consumer Electronic Show - "Bloghaus" involvement
Jan 15 - Wireless Roundtable - Influencer Event
Jan 17 - Salesforce "Tour de Force" Conference - Award Nominations
Jan 18 - TechCrunch "Crunchie Awards" -Double Nominations
Jan 28 - DEMO - Amphibian Product Announcement- Palm Springs
Feb 26 - Flex 360 Conference - Developer Event
Mar 13 - eComm Communication Conference
Mar 17 - Ribbit Spawn - Our First Official Developer Event
Mar 18 - Mash-Up Camp, Developer Event
Mar 20 - Under The Radar  Conference
April  9 - SD Forum, Speaking Engagement
April 21 - Wireless Innovations Conference
April 22 - Web 2.0. Blogtropol.us Involvement, San Francisco
April 22 - Flash In the Can ( FITC) Toronto

While this is a busy list of public appearances and marketing activities, it doesn't begin to describe  what's going on in the background. The bulk of Ribbit's efforts have been in business and product development.

Other Ribbit Milestones

New Hires  (25+)
First Platform" Revenue  - (customer deployed app on the Ribbit platform)
First Business Customer  - (first "Ribbit for Salesforce" revenue from satisfied Beta customers)
First Large Partner Technology Integration  - (test with global handset company)
+ 4000 Developers in Ribbit Developer ecosystem
Flash Toolkit  (Drag and Drop Voice Components ) announced and previewed
Business Development / Partner Meetings  (90+)

Stayed tuned for more news soon! If you're a start up, it just doesn't get anymore fun than this.

Digital Lifestyle Aggregators (DLAs)

Dig into the world of DLAs and the road leads to Marc Canter. A DLA is one of those things you wouldn't want to try to explain to your mom but if your profession has you anywhere near creating specifications for next generation applications, you'd better get in this game. Here are some DLA characteristics as described by Marc (which I first found via Om's synopsis on the same topic):

- integrated environment - bringing together lots of things in one place

- aggregated information - from all over the place

- highly customizable - which modules, what look and feel and what UI

- all supporting open standards to create an inter-connected meshed web

You can see the obvious relationship between these attributes and how people like Joseph Smarr and Google are describing OpenSocial, (which is a related title wave that will also hit in 2008). The opening up of applications and communities is inevitable and it will quickly become standard practice. The notion of losing access to core information as I move from one community to another or one app to another is antiquated. There is core information and connections that I never want to be detached from. In fact, I want my applications to be "intelligently" linked from the activity I'm doing and the community I'm doing it with or for. I don't only want access to information across communities and activities, I want dynamic interaction that contributes in real time to my understanding of a topic and advances the quality of my interaction with the community I'm involved with. Plaxo Pulse is making a run at this, but it's still in it's infancy.Walls between applications and communities are simply artifacts, probably of a shrink-wrap software mentality or business models that need to "own eyeballs".

All this goes hand-in hand with Doc Searl's presentation at this years Le Web in Paris , where he says on Slide 16 " Herding people into walled gardens and guessing about what makes them social will seem as absurd as it actually is"

At Ribbit, being rooted in telephony, we are awake to the losing proposition of "walled-gardens" because we are convinced that this will be the demise of traditional phone companies. Ironically, it could also be the downfall of traditional software and web application companies if they don't quickly embrace the concept of the living web.