Today, Ribbit is rolling out it's first voice integration product to the general public. Ribbit for Salesforce demonstrates what happens when you turn voice into a data object and then weave it into a mission critical business application.  With Ribbit for Salesforce, Salesforce users become more productive because they no longer have to type in their meeting notes and account updates - a task they generally hate.

Talk. Don't Type.

Ribbit For Salesforce lets users call into their account from their mobile phone, and leave a message. The message is automatically transcribed and dropped into Salesforce. Once that message is inside Salesforce, it can be treated just like email and can be searched, edited and forwarded to coworkers. See the video

Customer Messages Inside Salesforce

Ribbit also takes customers calls and messages that come to your mobile phone. When your customers call your mobile phone and you can't answer, their message is also transcribed and sent to your account and we send you an alert that includes the transcribed message. Both the voice message and the text version of that message are archived directly inside your Salesforce account until you erase them.

Where other companies are coming up with thin layer voice solutions on the web, Ribbit is going one layer deeper and providing integrating and automation deep within the application workflow.

Open AP!

Most exciting about the Ribbit model is that all the features you see in Ribbit For Salesforce are available to developers through the open API. In other words, if you have an application or an on-line property that would benefit from these voice features, developers can add them and deploy them using the Ribbit voice technical infrastructure.

Predicting The Future of Voice?

The genius of this approach is that, unlike other companies,  Ribbit is not trying to guess what the future of telephony and voice are going to look like. What we know for sure is that phones and computers are converging and as they converge, new development tools and  platforms will need to exist. Rather than trying to predict the future, The Ribbit model gives developers the tools they need to invent. It would be impossible for any single company to do that much creation and invention - and someone has to create the tools and platform, so thats what we are focusing on.

Stay Tuned